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Our Policies
We appreciate each and every opportunity to serve our clients and to make sure that we meet your needs.
Our clients are the most important part of our business, and also determine the success of our business.
Due to the nature of our business and in order for us to fulfill the expectations of every client, we operate on a strict appointment basis to ensure the smooth-running of our schedule and an efficient booking system to treat all clients fairly, therefore we have implemented salon policies, and kindly request that clients adhere to these policies.
Bookings & Appointments
Clients will be required to contact the salon directly to make a booking by calling or messaging the front desk, or via our online booking link. All clients are advised to book their appointments in advance, or discuss a standard time slot with our receptionist.
Clients will receive an email notification once their booking has been confirmed. Although we try our utmost best to make sure that our system runs smoothly, we cannot avoid the possibility of system failures and technical issues arising, therefore it is the clients responsibility to ensure that they remember the dates and times of their appointments. Clients are responsible for making sure that their contact information is updated.
Punctuality & Late-Arrival
It is important that appointments begin and end on time as a courtesy to our staff and other scheduled clients. We kindly ask that clients arrive on time for their appointments.
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If you are aware that you might run late for your appointment, we kindly ask that you will give us a courtesy call to inform us. This allows us enough time to make any adjustments so that we can still accommodate you without running over time into another clients appointment. We will always try our best to accommodate any clients, as planned, who may be running late, but we cannot guarantee that we will be able to render the booked service in a limited time frame.
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Rescheduling & Cancellation Of Appointment
We understand that life happens and that other obligations may arise. If, for any reason, a client may need to cancel their appointment, we kindly ask that the client will provide us with at least 24 hours notice, by contacting the salon directly, either by calling or messaging the front desk. Failure to do so will result in penalties.
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Penalty fee breakdown:
No shows = 35% of booked service plus a 50% (refundable) deposit for any future appointments. The 50% deposit is to secure your appointment and will be deducted from your total on the day of your appointment.
Late cancellations (rescheduling outside of the 24-hour notice) = 25% of booked services.
Cancellation of appointments will not be accepted via email. Messages or calls left on a Sunday or Public Holiday will only be regarded as received on the morning of the next working business day.​​​​​​​​​​​​​​​​​​​
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Appointment Attendance
To maintain a peaceful environment and ensure the comfort of all clients, please arrive alone to your appointment and ensure not to bring along any family/ friends or children unless they are also booked for services.
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We are constantly expanding our services and product knowledge to suit and meet the expectations of our clients.
We introduce new specials every month. Our monthly specials run until the end of each month.
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Although we make every effort to keep our prices up to date on our website and price list, please note that prices and services are subject to change at any time without prior notice. Therefore, it is always advised that clients contact the salon directly for detailed pricing, either by calling or messaging the front desk.
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Please be advised that our annual price increase is in September every year.
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Prices & Discounts
Disclosure of Health Conditions
We kindly request that clients disclose any health conditions prior to receiving any treatments. This includes any allergies, previous surgeries, chronic illnesses, and medication that the client may be using. For the safety and wellbeing of our clients, we kindly ask that you disclose your pregnancy status before receiving or booking any treatments. Some services involve products or procedures that may not be suitable during pregnancy. Your comfort and health is our top priority and we are happy to recommend safe alternatives when necessary.
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Cash
Debit or Credit Card
Yoco Payment Link
EFT
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Although we try our utmost best to make sure that our payment system runs smoothly, we cannot avoid the possibility of system failures and technical issues arising, therefore in the event of a system failure or technical issue the client is required to pay via cash or EFT.
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Payment Methods
Vouchers are available for purchase throughout the year, and has no expiration date.
Clients may purchase a voucher for themselves or as a gift for someone else, and will then be given a voucher code and a receipt that they will need to bring along with them when they redeem their voucher. Vouchers are non-refundable and cannot be exchanged for cash or products.
Clients will not be reimbursed for the voucher when arriving late or missing an appointment.
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Vouchers
Loyalty Program
All clients will receive a complimentary loyalty card.
Loyalty cards are stamped each time you make your payment at reception when visiting the salon. At the sixth stamp, you will be rewarded with a 10% discount off your service.
Clients must use their 10% when it is due, and will only be issued with a new loyalty card once they have used their 10% discount.
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Loyalty cards will not be back-stamped for past salon visits or treatments if clients do not have their loyalty cards with them when making a payment. Clients are responsible for making sure that they have their loyalty cards with them when visiting the salon.